Patient FAQ

Patient FAQ

See below for answers to common questions. If you require additional assistance, contact us.

General Questions

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When will my results be available and will I automatically receive a copy?

Where can I get test pricing?

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Can I Order a Test On My Own (without a Clinician)?

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Saliva Collection FAQs

I am collecting samples for a month long Premenopause Hormone Profile (tests 207 or 208) and I forgot to collect my samples on one or more days. Do I need to start over again?

How much light can I be exposed to while collecting my night time sample (10pm-12am collection)?

What time should I collect my samples if I work nights?

Can I collect samples if I am pregnant, breastfeeding or otherwise concerned about my health and/or lifestyle?

I am collecting my samples for a Functional HPA Stress Profile (saliva) test. Can I collect my samples for the course of two or more days?

Do you have any recommendations on collecting saliva samples from a child or a disabled patient?

Will recreational drugs interfere with my test results?

What if there are food particles or blood in the saliva collected?

I need to start my test over. Do I need a new test kit?

Can I smoke, chew tobacco, or consume alcohol on the day of collection?

How much saliva do I need to collect?

How long should it take to collect the amount of saliva required?

Are there any medications or supplements that I should avoid prior to collecting my samples?

I forgot to collect one of my samples or collected one or more of my samples at the wrong time(s). What can I do?

I am having trouble producing enough saliva for collection.

How long are my samples good for?

One of my vials is missing or damaged. How can I get a replacement?


Stool Collection FAQs

If I have more than one bowel movement in a day, can I collect all of my samples on the same day or can I collect all my samples from the same specimen?

Where can I get pricing for a test?

The instructions say to freeze the collection in the clear vial, should I freeze or refrigerate the other vials as well?

What if I fill the vial past the red line?

I spilled the contents of my collection vial. What do I do?

What can I use to collect my stool in?

When will my results be available and will I automatically receive a copy?

Do I need to collect my samples on 3 consecutive days?

Can I take any sort of anti-diarrhea medication prior to collecting my stool specimens?

Is there anything I should avoid prior to and while collecting my samples?

I am constipated and do not have regular bowel movements. What can I take to help with this?

My stools were very loose when I collected my samples. Is this okay?

Can I take probiotics while collecting my samples?

Is it okay to due enemas prior to collection?

I am on antibiotics. Do I need to stop taking them prior to and/or during collecting my samples?

I need to start my test over. Do I need a new test kit?

How long are my samples good for?

One of my vials is missing or damaged. How can I get a replacement?


Breath Collection FAQs

What can I do to ensure my samples are accurate?


Shipping Your Samples

Shipping - Frequently Asked Questions

Packing Your Test Kit for Shipment

International - Purchasing Your Discounted International Return Label