Clinician FAQ

See below for answers to common questions. If you require additional assistance, contact us.
Getting Started

Meet with a Lab Advisor

Clinical Protocols

Billing Policies and Payment Options

Insurance Codes

Not Qualified to Order Lab Tests?

Who Qualifies to Order Testing?

Applying for an Account

Free eBook: The Chronic Stress Crisis

Ordering Test Kits

Which test should I order for my patient?

Shipping Test Kits Directly to Patients

How to Order Test Kits

Problem Specimens

Common Problems and How to Avoid Them

What is a Problem Specimen?

Lab Results

Resetting Your Lab Results Password

Accessing Your Patient's Lab Results

Average Processing Times

Get Results on the Go with our Mobile App

Shipping Information and FAQ

International - Purchasing Your Discounted International Return Label

International – Outbound and Return Shipping Information

Domestic Shipping Information (US, HI, AK) Information