Clinician FAQ

See below for answers to common questions. If you require additional assistance, contact us.
Getting Started

Meet with a Lab Advisor

Clinical Protocols

Billing Policies and Payment Options

Insurance Codes

Not Qualified to Order Lab Tests?

Who Qualifies to Order Testing?

Applying for an Account

Free eBook: The Chronic Stress Crisis

Ordering Test Kits

Which test should I order for my patient?

Shipping Test Kits Directly to Patients

How to Order Test Kits

Problem Specimens

Common Problems and How to Avoid Them

What is a Problem Specimen?

Lab Results

Resetting Your Lab Results Password

Accessing Your Patient's Lab Results

Average Processing Times

Shipping Information and FAQ

International - Purchasing Your Discounted International Return Label

International – Outbound and Return Shipping Information

Domestic Shipping Information (US, HI, AK) Information

Schedule Support